FAQ

How do I make a call using NeoSim?
Dial '+' or 00 first, followed by the country code and regional number, then your destination number.
Press the 'Call' button on your phone and you will see the message "Wait for call" displayed on your screen.
In a few seconds you will receive a call. Just answer the phone as you normally would.
You will hear the balance on your account and then your conversation will start!

How much does it cost NeoSim Starter Package?
Each GSM SIM card comes with a NeoSim Starter Package preloaded with airtime. The regular NeoSim Starter Package costs 39 Litas, including 10 Litas of airtime and the cost of local shipping.

To purchase it, please, use our online order system at this address:
http://www.travelsim.lt/en/nusipirkti-dabar/

You can then top up your NeoSim with additional credits right on our easy-to-use and secure site:
http://www.travelsim.lt/en/saskaitos-valdymas/add-airtime/

How long will it take for my NeoSim to be delivered to me?
Following your order, your GSM SIM card will be shipped out by the next working day. We use CargoBUS, DHL services for delivery. The final date of delivery depends on the speed of the delivery service and the destination of your order.

How do I check my NeoSim balance?
Simply dial 099 on your NeoSim phone, and you will receive a return call reporting your remaining minutes.

Will NeoSim work with my mobile phone?
As long as you have an unlocked international GSM phone, the NeoSim should work with your existing mobile phone.

How do I know if my phone is locked or not?
You will know that your phone is locked if, when you insert the NeoSim and enter your pin, your screen’s display does not change or you get either of the following messages on your screen:
"Insert SIM"
"SIM not valid""

How do I pay for my NeoSim?
Please use our online order system at this address:
http://www.travelsim.lt/en/nusipirkti-dabar/

How long will it take for my NeoSim to be delivered to me?
Following your order, your GSM SIM card will be shipped out by the next working day. We use CargoBUS, DHL services for delivery. The final date of delivery depends on the speed of the delivery service and the destination of your order.

How do I make a call using NeoSim?
1. Dial '+' or 00 first, followed by the country code and regional number, then your destination number.
2. Press the 'Call' button on your phone and you will see the message "Wait for call" displayed on your screen.
3. In a few seconds you will receive a call. Just answer the phone as you normally would.
4. You will hear the balance on your account and then your conversation will start!

How to receive the invoice?
After a successful payment, write to us travelsim (at) csc.lt and specify the necessary details of the invoice:

Name;
Registrtion code;
VAT number (if any);
Registration address;
Contact phone number (if any);
Fax (if any);
E-mail (if available);
Date of purchase.

The invoice will be sent to You in 3 working days.

Who do I contact if I have further questions?
Customer Support:
+ 370 66 00 11 00
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Or contact us via Skype:

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